Philippines Region
eTelecare is one of the Philippine’s largest contact centers, with 6 sites, and over 10,600 employees in this country alone. eTelecare has grown from a small outsourcing startup with one site and 500 employees, to one of the world’s leading customer contact center providers.
eTelecare has won many industry awards in the Philippines, including:
- 2005 Outstanding Employer of the Year
- Personnel Management Association of the Philippines
- 2006 Pioneer Cyber Services Provider Award (PCSPA)
- 2005 Personnel Program of the Year, Runner-Up (Champions’ League)
- Personnel Management Association of the Philippines
In the Philippines, eTelecare Global Solutions only recruits the top graduates of the country's leading universities and technical schools. Our new employees receive extensive instruction on call center skills, including American culture and idioms, sales techniques and customer service, before they train on client programs. As a result, our employees are capable of handling even the most complex programs and most demanding customers
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